1. Shipping Area
We currently only provide delivery services to customers within Canada. Delivery is available to all provinces and territories; specific deliverable addresses will be confirmed at checkout.

2. Processing Time
All orders will be processed within 2 business days of payment confirmation. Processing time may be delayed due to order volume or special circumstances. In some cases, we will notify you of the order processing status via email or phone.

3. Shipping Methods
We partner with several logistics and delivery companies, including but not limited to:
Canada Post
FedEx
UPS
The final delivery method will be chosen by us based on your address and selected service.

4. Shipping Costs
Shipping costs will be calculated at checkout based on the delivery address and selected shipping method. We may offer free shipping for orders above a certain amount; this information will be indicated on the website.

5. Delivery Time
We are committed to ensuring your order arrives on time. Typically, domestic shipping takes 6 business days, depending on your location and chosen shipping method. The time from order processing to actual delivery may be affected by weather, holidays, and other unforeseen factors.

6. Confirmation of Receipt
Please carefully inspect the goods upon receipt of the package. If you find any damaged or missing items, please contact the delivery company immediately before signing the delivery receipt and contact us within 24 hours to resolve the issue.

7. Non-Business Day Delivery
Most delivery companies do not deliver on public holidays and weekends. Please note that delivery times may be delayed during holidays.

8. Address Changes
Once your order has been processed and handed over to the delivery company, address changes will no longer be accepted. Please ensure you provide the correct delivery address when placing your order.

9. Customer Service
If you have any questions about shipping or require further assistance, please contact us via:

Email: tessera@reedaromadiffuse.com